Mary Grace Worrell
About Mary Grace Worrell
Mary Grace Worrell is a Business Analyst at TELUS in Edmonton, Alberta, Canada, with over a decade of experience in the technology and telecommunications industry.
Business Analyst at TELUS
Mary Grace Worrell currently works as a Business Analyst at TELUS in Edmonton, Alberta, Canada. With a decade of experience in the technology and telecommunications industry, she transitioned from a Digital Home Specialist role within the same company. Her work involves analyzing business processes and providing strategic insights to improve efficiency and productivity.
Previous Roles at TELUS
Before her current position, Mary Grace Worrell worked as a Digital Home Specialist at TELUS from 2019 to 2021. In this role, she was responsible for assisting customers with digital home solutions and providing technical support. Additionally, she worked for five years at TELUS International Philippines, from 2007 to 2012, as a Front Desk Associate, where she developed valuable customer service and administrative skills.
Technical Consultant at RJ Systems
From 2016 to 2019, Mary Grace Worrell worked at Edmonton IT Support and IT Services from RJ Systems. During her three-year tenure as a Technical Consultant, she provided IT support and services, helping clients troubleshoot and solve technical issues. This experience equipped her with in-depth technical knowledge and problem-solving abilities.
Front Desk Associate at Harte Hanks and TELUS
Mary Grace Worrell has experience working as a Front Desk Associate at both Harte Hanks and TELUS International Philippines. She served at Harte Hanks for one year from 2011 to 2012 and at TELUS International Philippines for five years from 2007 to 2012. These roles allowed her to develop strong customer service skills and gain a comprehensive understanding of administrative functions.
Education in Information Technology
Mary Grace Worrell studied at CDI College in Edmonton, where she completed a program in Information Technology. She achieved the Network Systems Administrator credential in 2015 after an 11-month course. This educational background in network systems administration complements her current role as a Business Analyst, providing her with a robust foundation in IT and network systems.