Mary Phillips
About Mary Phillips
Mary Phillips is an Incident Manager and Technology Analyst II at TELUS in Toronto, Canada, with over 15 years of IT experience specializing in incident, change, and release management.
Company
Mary Phillips is currently employed at TELUS as an Incident Manager and Technology Analyst II. TELUS is a Canadian national telecommunications company that provides a wide range of telecommunications products and services. In her role, Mary manages all resolver teams and vendors, both onshore and offshore, to drive resolution and recovery of major incidents.
Title
Mary Phillips holds the title of Incident Manager - Technology Analyst II at TELUS. She has over 15 years of experience in IT, specializing in incident, change, and release management. Her responsibilities include leading incident technical bridge calls and participating in change management reviews, acting as an approver for all emergency changes.
Education and Expertise
Mary Phillips studied at the Diamond Institute of Business and Computer Technology, where she achieved a Diploma in M.C.S.E. This education laid the foundation for her extensive expertise in IT, specifically in incident, change, and release management. She has been pro-actively monitoring servers, connections, and facilities for 150 internal applications, 200 external customer websites/resources, and 5 data centers.
Background
Mary Phillips began her IT career as a Computer Service Technician at DSG Computer Systems in 2005. She then joined EDS Group, where she served in various roles, including Technical Analyst, Sr. Technical Analyst, and System Administrator, from 2005 to 2007. From 2007 to 2012, Mary worked at McKinsey & Company as a Global Servicedesk Specialist before joining TELUS.