Mathieu Danis
About Mathieu Danis
Mathieu Danis is a Business Analyst at TELUS with over a decade of experience, having held various managerial roles in loyalty, retention, and client resolution management.
Company
Mathieu Danis is currently employed at TELUS, a Canadian telecommunications company that provides a range of services including wireless communications, internet, and other products. He has been with TELUS since 2009, demonstrating long-term commitment and expertise in various roles within the organization.
Title
Mathieu Danis holds the position of Business Analyst at TELUS. In this role, he is likely responsible for analyzing business processes, identifying areas for improvement, and providing data-driven recommendations to enhance operational efficiency within the company.
Professional Background
Mathieu Danis has a comprehensive career with TELUS, starting as a Client Resolution Management Specialist from 2009 to 2012 in the Montreal, Canada area. He transitioned to an Acting Team Manager role from 2012 to 2013, followed by Team Manager Loyalty & Retention from 2013 to 2017. His experience spans over a decade and includes significant expertise in client resolution and loyalty management.
Management Experience
Over the course of his career at TELUS, Mathieu Danis has held several managerial roles. As a Team Manager in Loyalty & Retention, he managed strategies aimed at retaining customers and enhancing client satisfaction. Previously, he served as an Acting Team Manager, where he developed leadership skills and contributed to team dynamics and performance.
Client Resolution Expertise
Mathieu Danis began his TELUS career as a Client Resolution Management Specialist, where he worked from 2009 to 2012. In this role, he was responsible for handling and resolving client issues, ensuring customer satisfaction, and maintaining the high-quality service standards set by the company. This experience laid a strong foundation for his subsequent managerial and analytical roles.