MD Masud Hossain
About MD Masud Hossain
MD Masud Hossain is a Help Desk Specialist Pure Fibre at TELUS in Montreal, Quebec, Canada, with extensive experience in telecommunications and a strong educational background in engineering.
Current Title and Role
MD Masud Hossain is currently working at TELUS as a Help Desk Specialist Pure Fibre in Montreal, Quebec, Canada. In this role, he is involved in providing technical support and troubleshooting services related to TELUS Pure Fibre, ensuring customer satisfaction and network reliability.
Previous Work Experience
Prior to his current role, MD Masud Hossain worked at Alorica as a Customer Service Representative in 2019 for 4 months in Montreal, Canada. He also served as an Operational Specialist at edotco Group from 2014 to 2016 in Bangladesh, and at Robi Axiata Limited from 2008 to 2014. Earlier in his career, he worked as an Assistant Engineer at Energypac Power Generation Ltd. for 6 months in 2008 in Dhaka, Bangladesh.
Education and Qualifications
MD Masud Hossain holds a Master of Engineering (MEng) in Electrical and Computer Engineering from Concordia University, where he studied from 2017 to 2019. He also has a Bachelor of Science (BSc) in Electrical and Electronics Engineering from Presidency University, Bangladesh, completed between 2004 and 2007. Additionally, he completed his high school education at Chandpur B.L. High School from 1995 to 1999.
Telecommunications Expertise
MD Masud Hossain has over 8 years of experience working with DWDM, SDH, PDH transmission equipment in the telecommunications sector. He specializes in optical fiber maintenance, network development, and troubleshooting BTS and transmission equipment. He also has practical knowledge of Telecom AC & DC Power, and in-depth understanding of computer hardware and networking.
Skills and Competencies
MD Masud Hossain possesses solid analytical skills and a strategic mindset, demonstrating initiative and leadership. His technical skills include system integration leveraging web services, and good troubleshooting abilities related to LAN and WAN technologies. He has sound knowledge of BTS, MW, DWDM, MUX, optical fiber, and power systems in the telecommunication sector.