Megan Routly
About Megan Routly
Megan Routly is the Director of Client Service Management at TELUS in Calgary, Alberta, Canada, with over 15 years of experience in various director roles within the company.
Title
Megan Routly is the Director, Client Service Management at TELUS in Calgary, Alberta, Canada. She has held this position since 2021.
Professional Roles at TELUS
Megan Routly has an extensive career at TELUS, spanning several key leadership roles. From 2018 to 2021, she served as Director, National Customer and Sales Support. Previously, she was the Director, Business Customer Experience Service Delivery from 2013 to 2021 in Calgary, Canada Area. From 2008 to 2013, she was the Director of Business Enablement and PMO, and from 2006 to 2008, she held the title of Director of Contract Management.
Career Progression
With over 15 years in various director roles at TELUS, Megan Routly has demonstrated significant career progression and expertise. Her journey at TELUS highlights her deep understanding and capability in managing client services, business enablement, and project management office (PMO) functions.
Involvement in TELUS Projects
Megan Routly has been notably involved in the deployment of PureFibre, a major initiative to enhance business customer experience. Her contribution to this project underscores her commitment to improving customer service and operational efficiency.
Education and Unique Perspective
Megan Routly studied Criminology at Mount Royal University. This academic background provides her with a unique perspective in her approach to customer and sales support, offering valuable insights into client behavior and management.