Michael David
About Michael David
Michael David is a Customer Service & Sales Associate and Key Holder at TELUS in the Greater Toronto Area, known for his high client experience scores and effective team motivation.
Current Role at TELUS
Michael David is currently serving as a Customer Service & Sales Associate - Key Holder at TELUS in the Greater Toronto Area. His responsibilities include maintaining a positive work environment, assisting management with training employees, and motivating the team to achieve store sales goals. Michael plays a crucial role in daily store operations, ensuring that administrative tasks are completed accurately and promptly.
Previous Experience at TELUS Communications
From 2007 to 2012, Michael David worked as a Product Care Representative - Key Holder at TELUS Communications in Pickering. Over his five-year tenure, he consistently scored above the regional average in client experience surveys. His role involved not only customer interactions but also contributing to the store's overall performance and environment.
Customer Service Role at RTM Communications
Michael David began his career in customer service at RTM Communications, where he worked as a Customer Service Agent from 2006 to 2008. During his two years with the company, he developed foundational skills in customer relations and service excellence, which set the stage for his subsequent roles in the industry.
Educational Background
Michael David completed his secondary education at Mary Ward Catholic Secondary School. The education he received there has provided him with the foundational knowledge and skills that aid in his professional roles within customer service and sales.
Sales and Client Experience
In his roles at TELUS, Michael David has demonstrated a strong ability to meet and exceed aggressive sales targets. His success includes upselling to walk-in clients and ensuring a high level of customer satisfaction. His efforts have consistently resulted in positive feedback from customers, as evidenced by client experience surveys in which he scored above the regional average.