Michael Di Paolo
About Michael Di Paolo
Michael Di Paolo is an Account Manager for Small & Medium Business at TELUS in Montreal, Quebec, Canada, with a background in sales and customer retention.
Current Position at TELUS
Michael Di Paolo is currently serving as an Account Manager for Small & Medium Business at TELUS in Montreal, Quebec, Canada. In his role, he works closely with executives to enhance both employee and customer experiences through digital transformation efforts. His focus areas include integrating IT, network, and mobility solutions securely to aid organizations in their business transformation journeys.
Previous Roles at TELUS
Before his current role, Michael worked as a Loyalty & Retention Specialist at TELUS from 2015 to 2017 in Montreal, Quebec, Canada. In this position, he was responsible for maintaining customer loyalty and retention, contributing to the company's overall customer satisfaction goals.
Experience at Koodo Mobile
Michael Di Paolo gained valuable early career experience working at Koodo Mobile as a Sales Representative from 2010 to 2015. During his five years at Koodo Mobile, he developed a strong foundation in sales techniques and customer service, which has benefited his subsequent roles.
Education at Dawson College
Michael pursued his education at Dawson College, where he studied Social Sciences and achieved his DEC from 2012 to 2015. His academic background provided him with a broad understanding of societal dynamics, which has been beneficial in his professional interactions and roles.
Digital Transformation Expertise
In his capacity at TELUS, Michael has been instrumental in helping Canadian organizations navigate the early stages of their digital transformation journeys. He operates as part of the TELUS Office of Transformation, sharing insights and lessons learned from TELUS's own transformation. His expertise includes working with emerging technologies such as Cloud, Big Data, IoT, and Managed Services to create viable solutions for clients.