Michael E. Haynes
About Michael E. Haynes
Michael E. Haynes is a Senior Business Analyst at TELUS, specializing in Business Transformation and Operations in Vancouver, Canada.
Current Position at TELUS
Michael E. Haynes is currently working as a Senior Business Analyst in Business Transformation and Operations at TELUS. Based in the Vancouver, Canada area, he plays a crucial role in driving operational improvements and supporting business transformations within the company. His expertise includes utilizing various business intelligence tools and methodologies to enhance processes and operations.
Previous Roles at STEMCELL Technologies and Other Companies
Between 2016 and 2017, Michael worked at STEMCELL Technologies as a Senior Business Analyst in Process Optimization and Supply Chain. Prior to this, he held a Senior Business Analyst/Consultant position at various companies in 2016. His career includes a role as Business Process Analyst at Teldon from 2008 to 2015, and Senior Product Cost Analyst at kostklip from 2005 to 2008.
Earlier Career in Trinidad and Tobago
From 1998 to 2002, Michael served in several roles in Trinidad and Tobago, including General Manager - Director at Who's Who in Trinidad & Tobago Business and Prepress Consultant at LH Group. Earlier, he worked as Production Manager at Guardian Media Limited from 1989 to 1997, showcasing a strong background in production management and business operations.
Educational Background and Certifications
Michael holds an Executive Master of Business Administration (EMBA) from Arthur Lok Jack Global School of Business, University of the West Indies (1993-1996), a BSc in Engineering from the University of the West Indies, St. Augustine Campus (1984-1988), and a Certificate in Business Analysis from The University of British Columbia (2009-2011). He also achieved a Health Care Informatics certification from the University of Minnesota School of Public Health (2015) and holds a Lean Six Sigma Black Belt certification.
Skills and Expertise
Michael is proficient in various business intelligence tools (SQL, PowerBI, Tableau, and more), and has strong analytical and data visualization skills. His expertise encompasses needs analysis, requirements gathering, process documentation, cost-benefit analysis, and UAT. He is skilled in using tools like MS Visio, IBM Blueworks, and MS Project for business analysis and is knowledgeable in Lean Six Sigma, Theory of Constraints, and ISO 9001 standards. Additionally, he has experience in project management with tools such as JIRA and Gantter.