Michael El Hage
About Michael El Hage
Michael El Hage is the Telus Smart Home Security Sales Lead and Customer Sales Solutions Manager at TELUS in Montreal, Quebec, Canada.
Current Roles at TELUS
Michael El Hage holds multiple positions at TELUS in Montreal, Quebec, Canada. He currently functions as the Telus Smart Home Security Sales Lead, where he oversees the deployment and sales strategies for smart home security solutions. Concurrently, he also serves as the Customer Sales Solutions Manager, managing a team of 15 frontline sales solutions team members. His dual roles emphasize his significant contribution to both sales and customer service aspects of the business.
Previous Experience at TELUS
Prior to his current roles, Michael El Hage has held various positions at TELUS. He worked as a Lead Program participant for six months in 2019, focusing on strategic initiatives within the company. From 2015 to 2019, he served as a Loyalty and Retention Specialist 3 within the Client Resolution Management Team in Ville Saint Laurent, where he honed his skills in customer retention and dispute resolution. These experiences have provided him with a strong foundation in telecommunications and customer management.
Managerial Role at La Prep
Before joining TELUS, Michael El Hage worked as a Manager at La Prep for five years, from 2011 to 2016. Based in 1000 de la Gauchetière, this role enabled him to develop his managerial and customer service skills. His responsibilities likely included overseeing daily operations, staff management, and customer satisfaction, which have proven valuable in his later roles at TELUS.
Education and Academic Background
Michael El Hage pursued his higher education at Concordia University, where he studied Theology/Theological Studies. He earned his Bachelor's degree over four years, from 2014 to 2018. His academic background provides a diverse perspective and a solid grounding in analytical and critical thinking skills, which are beneficial in his professional undertakings.
Technical and Customer Service Skills
Michael El Hage has expertise in utilizing various software tools such as SAP and Salesforce to enhance customer satisfaction. His technical skills extend to advanced proficiency in Microsoft Excel and Microsoft Word. Alongside his technical capabilities, he has a demonstrated history of working in customer service and negotiation, particularly within the telecommunications industry, focusing on retention and resolution management.