Michael Liang
About Michael Liang
Michael Liang is an Operations Manager at TELUS in Burnaby, British Columbia, with a background in business services and benefits specialty services.
Current Position at TELUS
Michael Liang currently serves as Operations Manager at TELUS in Burnaby, British Columbia. Having joined the company in January 2014, he has demonstrated long-term commitment and extensive experience within the organization. In this role, he is responsible for overseeing operational activities, managing performance, and driving results in a unionized environment.
Previous Experience at Yellow Pages
Michael Liang worked as a Business Service Representative at Yellow Pages / Pages Jaunes – Canada from 2012 to 2014. Based in Burnaby, BC, he focused on providing customer service and support for business clients, leveraging his skills in engagement and coaching to enhance business relationships and service quality.
Experience at Canada Revenue Agency
Between 2008 and 2012, Michael Liang served in the Benefits - Specialty Services role at the Canada Revenue Agency, specifically at the Surrey Tax Centre. This position provided him with valuable experience in federal benefits administration and customer service, contributing to his strong foundation in service excellence and process management.
Education and Certifications
Michael Liang studied Business Administration at the Beedie School of Business at Simon Fraser University, where he achieved his Bachelor's degree. Additionally, he is a Certified Associate in Project Management (CAPM), highlighting his expertise in project management and capability to lead projects effectively.
Skills and Areas of Expertise
Michael Liang is skilled in managing performance, driving results, and handling change management within unionized environments. He excels in building team engagement and providing effective coaching to his team members. His strong background in customer service and project management further complements his operational management skills.