Michael Moran
About Michael Moran
Michael Moran is an Operations Manager at TELUS in Montreal, Canada, with extensive experience in technical support and operations management.
Title
Michael Moran is currently serving as the Operations Manager at TELUS in the Montreal, Canada Area.
Professional Experience at TELUS
Michael Moran has had a long-standing career at TELUS with various roles. He currently works as the Operations Manager. Previously, he worked as Team Manager - Operations from 2016 to 2018, Quality Manager from 2015 to 2016, and Business Help Desk IV from 2012 to 2015. Throughout these roles, he has been instrumental in managing service levels, driving process improvements, and serving as the customer care and service assurance prime for new wireless product launches.
Previous Employment
Before his current role at TELUS, Michael worked at INAP as Manager, Technical Support, from 2019 to 2021. He also had multiple roles at Rogers Communications, including Business Services Manager for 6 months in 2011-2012 and Service Trainer from 2007 to 2012. These roles have helped him develop a robust experience in technical support, team management, and training.
Education and Certifications
Michael Moran has pursued extensive education and certifications to build his career. He achieved an LPIC-1 Certification from Collège de Maisonneuve in 2021, studied Python Programming on Udemy in 2017, and earned an ITIL Foundation Certification in Project Management in 2016. Additionally, he holds CompTIA A+ Certification in IT Technologies and CompTIA Network+ Certification in IT, both from 2014. He also has a Certificate in Training from Achieve Global Trainer Certification, earned in 2008.
Key Responsibilities and Skills
In his role as Operations Manager, Michael Moran oversees service levels across two departments in both French and English. He leads the training strategy for all team assets, plays a pivotal role in process improvement and implementation, and mentors management professionals through workshops and coaching. He also drives the digital adoption strategy and focuses on revenue generation and retention.