Michael Pyke
About Michael Pyke
Michael Pyke is the Manager of the Service Assurance Division at TELUS in Burnaby, with over a decade of experience in the role and a background in financial advising and customer service management.
Current Position at TELUS
Michael Pyke currently holds the position of Manager in the Service Assurance Division at TELUS Business Solutions in Burnaby. In this role, he is responsible for setting process direction by identifying areas for continuous improvement to support operational excellence. Michael manages people, technical tools, processes, and procedures to ensure timely delivery of services to a dynamic and varied customer base. He also implements and tracks performance objectives and measures to support team member and customer satisfaction while maintaining operational excellence and cost-effectiveness.
Previous Experience at TD Bank
Before joining TELUS, Michael Pyke worked at TD Bank in various roles. From 2011 to 2013, he served as a Financial Advisor in Ladner, offering financial advice and services to clients. Prior to that, from 2008 to 2011, he held the position of Manager of Customer Service, where he led customer service teams to enhance service quality and customer satisfaction.
Role at JPMorgan Chase
Michael Pyke worked at JPMorgan Chase as Manager of Service to Sales from 2004 to 2008. During his four-year tenure, he managed teams focused on converting service interactions into sales opportunities, demonstrating his capability in both service and sales management.
Educational Background
Michael Pyke completed his higher education at Kwantlen Polytechnic University, where he earned degrees in Business Administration and Management, General, as well as in Business Studies. This academic background provided him with a solid foundation in various aspects of business management and administration.
Skills and Competencies
Michael Pyke possesses a wide range of skills and competencies. He has extensive knowledge of SAP transactions and core MS Office tools, including Outlook, Word, Excel, PowerPoint, and Access. He is also proficient with an extensive menu of specialized tools used for client technical support. Michael excels in process improvement identification and has a sound understanding of providing exceptional client technical support. His ability to lead, train, coach, and motivate teams effectively contributes to achieving desired performance outcomes. Additionally, he demonstrates strong capabilities in negotiating and developing highly effective relationships with both internal and external clients, and in interpreting performance data to generate innovative solutions.