Michael Santoro
About Michael Santoro
Michael Santoro is a Senior Technical Account Manager at TELUS International in the Greater Toronto Area with over 15 years of experience in IT service delivery management.
Current Position at TELUS International
Michael Santoro serves as a Senior Technical Account Manager for Cloud Solutions at TELUS International, based in the Greater Toronto Area Metropolitan Area. He started this role in April 2020. In this position, Michael leverages his extensive experience in IT service delivery management to identify and solve challenging business and customer issues with innovative and effective solutions. His role involves ensuring IT capabilities align with business requirements, thus contributing to the overall success and reliability of TELUS International's cloud solutions.
Senior Technical Account Manager at TELUS
Michael Santoro holds the position of Senior Technical Account Manager at TELUS, located in Toronto, Ontario. With a rich experience spanning across different roles within the company, Michael is integral in managing technical accounts and ensuring IT services meet client needs efficiently. His role demands a blend of business, IT, operational, and project management skills, all of which Michael brings to the table with his extensive background in the industry.
Previous Roles at TELUS
Before his current role, Michael Santoro worked as a Sr. Technology Specialist and Technical Team Lead at TELUS from 2009 to 2014. During this five-year tenure in the Toronto, Canada area, he honed his expertise in IT service delivery and played a crucial role in leading technical teams. His responsibilities included managing the implementation of IT systems and ensuring their operational effectiveness.
Experience at VON Canada
Michael served as a Sr. System Administrator at VON Canada from 2005 to 2009. Over these four years, he was responsible for maintaining and administering the IT infrastructure, ensuring the systems ran smoothly and efficiently. His role at VON Canada allowed him to further refine his skills in system administration and IT service management, setting the stage for his future positions in more senior roles.
Educational Background
Michael Santoro has a solid educational foundation in Information Technology. He graduated with distinction from Trios College, where he studied Network Engineering and became a Network Specialist from 2004 to 2005. Additionally, he holds a Computer Science degree from Sheridan College, where he studied Information Technology from 2001 to 2003. His education has provided him with the essential knowledge and technical skills necessary for a successful career in IT service delivery and management.