Michelle Gaites
About Michelle Gaites
Michelle Gaites is the Director of Training at TELUS, known for her expertise in technical training, union negotiations, and data analysis.
Current Role at TELUS
Michelle Gaites is the Director of Training at TELUS. In this role, she is responsible for overseeing training programs within the company. Her responsibilities include developing and implementing effective training solutions that support the strategic goals of TELUS. One of her notable achievements in this capacity is developing a national technical certification training program that supports 3600 team members.
Previous Experience at TELUS
Michelle Gaites has held several leadership roles at TELUS over many years. She was the Director, Customer Solutions Delivery from 2010 to 2012 and from 2006 to 2008, totaling four years in this role. She served as the Director, Infrastructure Build, Engineering Operations and Implementation from 2009 to 2010, and as Acting General Manager from 2008 to 2009. Her extensive experience at TELUS highlights her deep understanding of the company’s operations and strategic initiatives.
Role at ISM-BC
Before joining TELUS, Michelle Gaites worked as a Resource Manager at ISM-BC from 2000 to 2004. In this position, she was responsible for managing resource allocation and ensuring projects were completed efficiently. This role helped her develop strong organizational and leadership skills that would prove valuable in her subsequent roles at TELUS.
Technical Training Programs
Michelle Gaites has a strong track record in developing and implementing technical training programs. At TELUS, she developed a centralized department to support technical training requirements. This initiative improved the client experience and reduced overall training costs. Her efforts in this area demonstrate her commitment to enhancing team capabilities and driving operational efficiency.
Expertise in Union Negotiations and Data Analysis
Michelle Gaites possesses expertise in union negotiations, which is essential for managing diverse teams and ensuring smooth operations. Additionally, she has a strong background in data analysis and report creation. These skills aid her in making informed decisions and optimizing processes. Her analytical capabilities and negotiation skills are key assets in her leadership toolkit.