Michelle Neuhold, Pmp, Itil
About Michelle Neuhold, Pmp, Itil
Michelle Neuhold, PMP, ITIL, is the Manager of Client Project Management at TELUS in Toronto, Ontario, Canada, with over 20 years of experience in project management, marketing, and business analysis.
Current Role at TELUS
Michelle Neuhold currently serves as the Manager, Client Project Management at TELUS in Toronto, Ontario, Canada. She leads client project management initiatives, focusing on delivering complex client solutions from the gathering of business requirements to implementation and post-service support. Her role emphasizes strong communication with clients and stakeholders, ensuring effective translation of concerns and requirements.
Past Experience at TELUS
Before her current role, Michelle Neuhold held several positions at TELUS. From 2019 to 2020, she worked as a Senior Client Project Manager in the Toronto, Canada Area for 8 months. Prior to that, from 2015 to 2019, she was a Client Project Manager II, also based in Toronto. Additionally, from 2005 to 2009, she served as a Business Analyst on the Client Service Project Management Team.
Previous Positions in Marketing and Sales
Michelle Neuhold has an extensive background in marketing and sales. From 2011 to 2014, she was the Marketing Manager (Invoice Education & Self-Serve Initiatives) at Rogers Communications in Toronto. Earlier, she held roles including Marketing Manager at Dye & Durham for 10 months in 2004-2005, Marketing & Sales at Avanti Computer Systems from 2001 to 2004, and Sales/Marketing Manager at James Lumbers Publishing from 1997 to 2000. These roles involved developing and executing successful marketing campaigns across various platforms.
Experience in Client Services and Program Management
Michelle Neuhold has over 20 years of experience in client-facing project management, program management, and business analysis. She is adept at managing complex client solution deliveries, from gathering business requirements to post-service support. Her ability to organize and launch successful trade shows, events, user conferences, and training seminars highlights her strengths in program management.
Certifications and Professional Skills
Michelle Neuhold holds PMP and ITIL certifications, underscoring her expertise in project management and IT service management. Her technical proficiency extends to using Microsite Suite (MS Word, Excel, PowerPoint, Visio, Project), Web Conferencing tools, Illustrator & Photoshop, and various Accounting, CRM, Web tools, and Reporting software. These skills support her strategic mindset and capacity for consensus-building, negotiation, and leadership.