Mihaela Kandeva
About Mihaela Kandeva
Mihaela Kandeva is a Lead User Experience Designer at TELUS and a Freelance UX and Product Designer based in Vancouver, Canada.
Company: TELUS
Mihaela Kandeva currently holds the position of Lead User Experience Designer for Products and Services at TELUS. Based in Vancouver, Canada, she oversees UX design initiatives, concentrating on enhancing the user experience for various products and services offered by the company.
Previous Work: Reliq Health Technologies Inc.
Prior to her current role, Mihaela worked as a Product Designer at Reliq Health Technologies Inc. for 11 months in 2018. Her experience at Reliq, based in Vancouver, British Columbia, included designing healthcare technology solutions aimed at improving patient outcomes and healthcare delivery.
Freelance User Experience and Product Designer
In addition to her role at TELUS, Mihaela also works as a Freelance User Experience and Product Designer in the Vancouver, Canada area. Her freelance work involves collaborating with various clients to design intuitive and user-friendly digital products and services.
Retail Management Experience
Mihaela possesses extensive retail management experience, having worked for Town Shoes Limited from 2011 to 2015 in various managerial roles including Store Manager, Acting Store Manager, Senior Assistant Manager, and Visual Presentation Manager. Additionally, she served as Assistant Manager RMT at Starbucks for 4 months from 2015 to 2016 in Yaletown, Vancouver.
Education: Vancouver Film School and Ontario College of Art and Design
Mihaela earned a Diploma with Honors in Digital Design from the Vancouver Film School, attending from 2016 to 2017. Earlier, from 2006 to 2010, she completed her Bachelor's Degree with Honors in Industrial Design at the Ontario College of Art and Design.
Achievements: My Wi-Fi App Improvement
Mihaela played a pivotal role in guiding a team that improved the My Wi-Fi app, resulting in its Play Store rating increasing from 3.9 to 4.2 stars. She utilized data analysis, prototype creation, and usability testing to iterate on app features and informed the requirements and strategy using a customer-first approach. Additionally, she collaborated with the My Wi-Fi team to enhance working processes and team structure, significantly boosting throughput, efficiency, and collaboration.