Mika Harewood Thompson
About Mika Harewood Thompson
Mika Harewood Thompson is a Technical Support Specialist at TELUS in Montreal with over four years of experience in the field and a diverse background in customer service across multiple industries.
Title and Current Position at TELUS
Mika Harewood Thompson is currently working as a Technical Support Specialist at TELUS in Montreal, Quebec, Canada. Mika provides crucial support by troubleshooting and resolving technical issues, enhancing user satisfaction. With over four years of experience in technical support, Mika plays a key role in onboarding new users and assisting with their technological needs in the telecommunications sector.
Previous Role at University of Toronto
Mika Harewood Thompson served as a Support Services Specialist at the University of Toronto from 2016 to 2018, based in Toronto, Ontario. In this role, Mika supported academic and administrative functions, ensuring seamless operations within the university. The role involved addressing various support inquiries and providing solutions to enhance the efficiency of university services.
Experience at Hart House
From 2013 to 2016, Mika Harewood Thompson held the position of Information, Registration and Member Services Associate at Hart House, University of Toronto. This role focused on managing member registrations, providing information services, and supporting the community within Hart House. Mika contributed to improving member experiences through effective administrative support and service delivery.
Educational Background
Mika Harewood Thompson completed a Double Major in Sociology and Criminology & Sociolegal Studies, earning an Honours Bachelor of Arts (Hons. B.A) from the University of Toronto from 2011 to 2015. Additionally, Mika achieved an Ontario College Graduate Certificate in Retirement Residence Management from Fanshawe College. Early education included achieving a Certificate of Bilingual Studies (French Immersion) from Clarkson Secondary School between 2007 and 2011.
Customer Service and Administrative Roles
Mika Harewood Thompson has a diverse background in customer service, having worked in various roles across different industries. Positions included a Customer Service Specialist at Starbucks for five months in 2013 in Toronto, ON, and an Office Associate at Continental Air Systems Inc. from 2011 to 2012 in Mississauga, ON. These roles involved providing high-quality customer service and administrative support, demonstrating versatility in handling customer relations.