Mikaël B.
About Mikaël B.
Mikaël B. is a Business Analyst at TELUS with over 14 years of experience in various roles within the company.
Current Role at TELUS
Mikaël B. serves as a Business Analyst at TELUS, a position he has held since June 2015. His responsibilities in this role involve analyzing business processes, identifying areas for improvement, and implementing strategic solutions to enhance operational efficiency. With a deep understanding of TELUS' internal processes and systems, stemming from his extensive tenure with the company, he is able to provide valuable insights and drive significant business outcomes.
Previous Positions at TELUS
Before becoming a Business Analyst, Mikaël B. worked in various capacities at TELUS. He began his career at the company in 2009 as a Customer Care Representative, a role he held for 2 years. In 2011, he transitioned to the position of Implementation Advisor, where he worked for 4 years until 2015. These roles equipped him with a broad understanding of customer service and implementation processes within TELUS.
Experience and Career Progression
Mikaël B. has a career spanning over 14 years at TELUS. Starting as a Customer Care Representative in 2009, he demonstrated his capabilities and was promoted to an Implementation Advisor role in 2011. His progression continued as he assumed the role of Business Analyst in 2015. This extensive experience within the company provides him with a robust understanding of both front-line and strategic operations, allowing him to contribute effectively to TELUS' business initiatives.