Mike Belzile
About Mike Belzile
Mike Belzile is a Superviseur Service Clients at TELUS in Rimouski with over 15 years of experience in customer service roles at the company.
Current Role at TELUS
Mike Belzile currently holds the position of Superviseur Service Clients at TELUS. In this role, he supervises customer service operations in Rimouski. With a focus on delivering effective customer service solutions, he ensures that the team meets performance targets and provides high-quality support to clients.
Previous Roles at TELUS
Before becoming the Superviseur Service Clients, Mike Belzile accumulated extensive experience at TELUS in various capacities. From 2018 to 2019, he served as a Lead, where he managed a team and spearheaded initiatives to optimize service delivery. Prior to that, he functioned as Analyste service à la clientèle from 2008 to 2018, demonstrating a decade-long commitment to customer service excellence.
Educational Background
Mike Belzile has a solid educational foundation supporting his professional endeavors. He studied Gestion de projets at Université du Québec à Rimouski, obtaining a Certificat after three years of study from 2015 to 2018. Additionally, he holds a DEC en mécanique du bâtiment from Cégep de Rimouski, where he studied Mécanique du bâtiment from 1993 to 1998.
Career Progression at TELUS
Starting his career at TELUS in 2008, Mike Belzile initially held the position of Analyste service à la clientèle. Over the years, he demonstrated significant expertise and leadership, culminating in his promotion to Lead in 2018 and subsequently to Superviseur Service Clients in 2019. His career progression at TELUS highlights his dedication and consistent performance in customer service.
Expertise in Building Mechanics
Apart from his extensive experience in customer service, Mike Belzile has a strong background in building mechanics. This expertise stems from his studies at Cégep de Rimouski, where he completed a five-year program and achieved a DEC en mécanique du bâtiment. Although his current role does not directly involve this field, the technical knowledge gained has likely contributed to his analytical and problem-solving skills.