Mike Mccarthy
About Mike Mccarthy
Mike Mccarthy is the Manager of Client Service Management at Telus in Vancouver, British Columbia, Canada, with over 20 years of experience in client service management and customer relationship roles.
Current Role at TELUS
Mike Mccarthy is currently working as the Manager for Client Service Management at TELUS in Vancouver, British Columbia, Canada. He has been serving in this capacity since February 2018. His role involves managing client services and ensuring the efficiency and effectiveness of client interactions. With a background in both public and private sectors, Mike brings over 20 years of experience to his current position.
Past Experience at Ontario Ministry of Finance
From 2009 to 2011, Mike Mccarthy worked as a Business Relationship Lead at the Ontario Ministry of Finance in Toronto, Ontario, Canada. In this role, he was responsible for fostering and maintaining business relationships. He utilized his expertise in client service management to enhance customer relations and support the Ministry's business objectives.
Previous Tenure at Bell
Mike Mccarthy held the positions of Account Manager and Service Director at Bell in Montréal, Quebec, Canada, from 1999 to 2008. Over his nine-year tenure, he managed various client relationships and service initiatives. His responsibilities included account management and directing customer service strategies, which helped in strengthening customer loyalty and satisfaction.
Educational Background
Mike Mccarthy studied at York University. His education supported his career development in client service management and customer relationship roles. The knowledge and skills acquired during his time at York University have contributed to his professional success in managing client services both in the public and private sectors.
Experience in Client Service Management
Mike Mccarthy possesses over 20 years of experience in client service management and customer relationship roles. His extensive background includes significant contributions in both the public sector, with the Ontario Ministry of Finance, and the private sector, at Bell and TELUS. His depth of experience and expertise in managing client services has made him a valuable asset in his field.