Mike Pfeil
About Mike Pfeil
Mike Pfeil is a Service Operations Centre Analyst at Telus with extensive experience in network support and customer service roles.
Service Operations Centre Analyst
Mike Pfeil is currently employed as a Service Operations Centre Analyst at Telus. Drawing on his extensive experience within the company, he is responsible for monitoring, managing, and resolving issues within the network infrastructure. His role involves coordinating with various teams to ensure the seamless operation of network services, thereby maintaining optimal service levels for customers.
Director of Content at The Nation Network
In 2017, Mike Pfeil held the position of Director of Content at The Nation Network for a duration of six months. During his tenure, he was in charge of overseeing the content strategy and managing the production of written, audio, and video content. This role required close collaboration with content creators to ensure alignment with the network's goals and objectives.
Community Manager at The Nation Network
Between 2015 and 2017, Mike Pfeil served as a Community Manager at The Nation Network. His responsibilities included engaging with the network's audience, managing online communities, and fostering a positive and interactive user experience. His efforts contributed to building a loyal and engaged community around the network's content.
Network Support Analyst at Telus
From 2012 to 2015, Mike Pfeil worked as a Network Support Analyst at Telus. In this role, he provided technical support for the company's network infrastructure. His duties included diagnosing and resolving network issues, performing routine maintenance, and ensuring the reliability and performance of Telus's network services.
Technical Support Representative at Dell
Mike Pfeil's professional experience includes a stint as a Technical Support Representative at Dell from 2007 to 2008. In this capacity, he assisted customers with troubleshooting technical issues, provided solutions and recommendations, and ensured customer satisfaction through effective support and problem resolution.