Mirella Marie Katarina Radman
About Mirella Marie Katarina Radman
Mirella Marie Katarina Radman is a Customer Success Executive at TELUS with a 20-year career in strategic marketing, branding, and communications across various industries.
Current Role at TELUS
Mirella Marie Katarina Radman currently serves as a Customer Success Executive at TELUS, operating remotely from Toronto, Ontario, Canada. In this role, she is focused on expanding and growing the enterprise customer base, retaining existing customers, and leading cross-functional teams to provide solutions to customer challenges. Her responsibilities include evaluating and improving customer satisfaction levels and creating strategies to increase retention, spend, and growth.
Previous Roles and Experience
Mirella has a diverse background with extensive experience in marketing and product management. She previously worked at Calvi as Director of Product Marketing for one year. Before that, she was a Senior Product Manager at TELUS from 2020 to 2022. She also held the position of Director Of Marketing at The Museum of Illusions and was Head Of Marketing at both HIGH GROWTH HOLDINGS and Lift & Co. Additionally, Mirella was a Senior Content Marketing Manager at The Globe and Mail for six years. She has also worked internationally with QX and American Express.
Educational Background
Mirella Radman holds a Master of Business Administration (M.B.A.) from the Berlin School of Creative Studies at Steinbeis-Hochschule Berlin SHB, achieved between 2016 and 2018. She is also a Fulbright Fellow from Harvard University, where she studied International Relations (Communications & Journalism) from 2003 to 2006. Additionally, she earned a Master of Arts in Political Science and International Relations and a Bachelor of Arts in Political Science & History from the University of Toronto.
Language Proficiency and Skills
Mirella is fluent in five languages: English, German, Croatian, Serbian, and Icelandic. Her skills span digital marketing management, opportunity identification, brand marketing strategy, event planning, go-to-market strategies, social media marketing, digital advertising, SEO/SEM strategies, branded content, and KPI metrics analysis. She frequently advises clients and startups on best practices for key marketing campaign development.
Strategic Marketing and Branding Expertise
With a 20-year portfolio of success in strategic marketing, branding, and communications, Mirella is known for her ability to identify and execute innovative brand marketing strategies to build, brand, and grow businesses. Her expertise includes developing best-in-class strategies to expand and grow the enterprise customer base and leading cross-functional teams. Mirella has a proven track record of transforming various business entities and organizations with her big-picture vision and laser-sharp focus.