Mishal Chaudhry
About Mishal Chaudhry
Mishal Chaudhry is the Director of Direct to Customer Strategy at TELUS, known for leading strategic marketing transformations and enhancing digital adoption through Omni-channel customer service strategies.
Current Role at TELUS
Mishal Chaudhry is currently serving as Director of Direct to Customer Strategy at TELUS. In this role, he leads large strategic marketing transformation initiatives. His efforts are pivotal in driving digital adoption and expanding self-serve options through an effective Omni-channel customer service strategy. Mishal focuses on designing intuitive and contextualized customer experiences, ensuring seamless interactions for TELUS customers.
Previous Roles and Responsibilities at TELUS
Prior to his current role, Mishal held various positions at TELUS over a span of more than a decade. From 2018 to 2020, he was the Manager of TELUS Mobility Customer Experience Management. Before that, he worked as Program Manager for MTS Customer Acquisition & Regional Marketing Strategy from 2016 to 2018, and Program Manager for Wireless Business Sales Optimization from 2015 to 2016. Earlier roles included Sr Project Manager in Enterprise Strategy & Operations from 2013 to 2015, Project Manager in Enterprise Strategy & Enablement from 2010 to 2013, and Project Manager for Independent Channels from 2008 to 2010.
Experience at Oracle
Before his tenure at TELUS, Mishal Chaudhry worked at Oracle as a Business Development Consultant from 2006 to 2008. During his time at Oracle, he developed his skills in business development and consultancy, laying the foundation for his future roles in strategic and customer-focused positions.
Educational Background
Mishal Chaudhry completed his education at the Schulich School of Business at York University, where he studied from 2002 to 2006. His academic background provided him with a thorough understanding of business and management principles, which he has applied throughout his career in various strategic and customer experience roles.
Skills and Expertise
Mishal Chaudhry is known for his ability to convert complex problems into achievable outcomes. He has a proven track record of building cross-functional relationships and aligns teams towards common goals. His expertise lies in creating thoughtful strategies to enhance digital adoption, self-serve options, and overall customer service experiences.