Mofoluwaso Talabi
About Mofoluwaso Talabi
Mofoluwaso Talabi is a Client Care Representative at TELUS in Edmonton, Canada, with over six years of experience in customer service and credit verification.
Company
Mofoluwaso Talabi is currently employed at TELUS, operating as a Client Care Representative in the Edmonton, Canada area. TELUS is a globally recognized telecom company known for its customer-centric services.
Title
Mofoluwaso Talabi holds the title of Client Care Representative at TELUS, where they have been employed since June 2017.
Education and Expertise
Mofoluwaso Talabi earned a Bachelor's degree in International Law and Diplomacy from Babcock University. Talabi specializes in conducting credit checks, customer service, and ensuring compliance with privacy regulations.
Background
Before joining TELUS, Mofoluwaso Talabi worked as a Customer Service Team Lead at Glory Educational Services Ltd in Lagos for four years, from 2009 to 2013. This role involved leadership in customer service, which laid the foundation for Talabi's current expertise.
Achievements
During a lengthy tenure at TELUS, Mofoluwaso Talabi has demonstrated proficiency in handling credit checks, diffusing irate customers, and ensuring one call resolution. Talabi actively provides management with actionable insights to enhance customer loyalty and collaborates effectively with other departments to improve call center operations.