Mohamed Fall
About Mohamed Fall
Mohamed Fall is a Business Helpdesk Specialist and Team Manager at TELUS Communications with a background in business operations and a Master's degree in Business Administration from the New York Institute of Technology.
Title and Current Roles
Mohamed Fall is currently operating in two distinct yet interconnected roles at TELUS Communications. He serves as a Business Helpdesk Specialist and also functions as a Team Manager in operations. In these capacities, Mohamed supports business processes and manages operational efficiency within the company, drawing from his broad experience in business operations and helpdesk support.
Previous Professional Experience
Before joining TELUS Communications, Mohamed Fall worked at LAUNCH! as a District Manager from 2011 to 2012. He spent one year in this role, managing various business operations and initiatives within his district. This role was instrumental in shaping his managerial skills and provided him with valuable insights into district-level business management.
Educational Background
Mohamed Fall has a robust academic background in business and political science. He earned his MBA from the New York Institute of Technology (NYIT) between 2006 and 2008, where he developed advanced business management skills. Prior to that, he obtained his Bachelor's degree in Political Science and Government from Binghamton University, completing his studies in 2003. This combination of political science and business has equipped Mohamed with a versatile skill set applicable in various business and managerial roles.
Experience at TELUS Communications
Mohamed Fall began his career at TELUS Communications as a Team Manager in operations on January 1, 2019. In this role, he is responsible for overseeing operational processes and ensuring team efficiency and productivity. His dual role as a Business Helpdesk Specialist allows him to merge his operational insights with direct customer support, enhancing both internal operations and customer service experiences at TELUS.