Mohkam Rafiq
About Mohkam Rafiq
Mohkam Rafiq is a Business Analyst at TELUS in Surrey, British Columbia, Canada, with a diverse background in various roles at TELUS and extensive experience in teaching English in Asia.
Current Role at TELUS
Mohkam Rafiq currently holds the role of a Business Analyst at TELUS. He works within the company’s operations in Surrey, British Columbia. His role as a Business Analyst involves providing frontline team members with simple solutions, transparent information, and necessary tools.
Previous Positions at TELUS
Mohkam Rafiq has held multiple positions at TELUS over the years. From 2019 to 2021, he worked as a Field Support Manager in Abbotsford, British Columbia. Prior to that, from 2018 to 2019, he served as the Embrace Diverse Viewpoints Stream Lead on the TELUS Diversity & Inclusiveness Council. From 2016 to 2019, he held the role of Team Manager for Directory Listings & Operator Services Data Assurance. He also served as a Business Analyst from 2014 to 2016 and as a Learning Specialist from 2011 to 2014 in the Vancouver, Canada Area. He began his career at TELUS as a Call Answer Agent and Quality Coach.
Educational Background
Mohkam Rafiq has achieved multiple certifications and pursued various programs to enhance his skills. From 2018 to 2019, he studied Business Administration and Management at Simon Fraser University and attained a Project Management Certificate. He also received a Certificate in Applied Leadership and Conflict Resolution from the Justice Institute of British Columbia from 2017 to 2018. Additionally, he studied Classical & 3D Animation at Vancouver Film School, achieving a certificate from 1997 to 1999.
Diverse Professional Experience
In addition to his extensive career at TELUS, Mohkam Rafiq has significant experience teaching English in various cities in China from 2001 to 2009. His teaching experience has honed his ability to facilitate and convey messages with enthusiasm and impact. This diverse background has contributed to his development of a wide range of skills, including strategic planning, creative thinking, training, mentoring, coaching, and stakeholder management.
Focus on Diversity and Inclusiveness
Mohkam Rafiq has a strong focus on diversity and inclusiveness, exemplified by his previous role as the Embrace Diverse Viewpoints Stream Lead on the TELUS Diversity & Inclusiveness Council. In this capacity, he has worked to drive business goals through critical and analytical thinking, demonstrating his commitment to fostering an inclusive workplace environment.