Monica Beiruti
About Monica Beiruti
Monica Beiruti is the Team Manager of Service Assurance at Telus in Vancouver, British Columbia, Canada, with extensive experience in client care, help desk, and technical support service.
Current Role at Telus
Monica Beiruti currently serves as the Team Manager, Service Assurance at Telus. Based in Vancouver, British Columbia, Canada, she leads efforts in ensuring the quality and reliability of service delivery. Her role involves overseeing a team responsible for maintaining high standards of service assurance, ensuring customer satisfaction and efficient operational processes.
Previous Roles at Telus
Monica Beiruti has extensive experience with Telus, having held various positions over the years. From 2016 to the present, she served as Team Manager, Service Assurance. Prior to that, in 2016, she worked as the Team Manager for Data Network Assistance for eight months. She also held the position of Lead from 2014 to 2016 and worked as a Dsa Data Support Analyst from 2012 to 2016. Additionally, from 2007 to 2012, she was a Dna Specialist I to III. Earlier in her career, from 2002 to 2005, she was a Client Business Analyst-piii.
Award Recognition
In 2016, Monica Beiruti was honored with the CHLOE Award for Emerging Leader in Quebec. This award recognized her for her exceptional leadership qualities and contributions to her team and the organization.
Experience in Telus Mobility
Monica Beiruti has 16 years of experience in TELUS Mobility client care, help desk, and technical support services. Her extensive tenure with the company has provided her with a deep understanding of the industry and an ability to deliver high-quality service.
Skills and Expertise
Monica Beiruti is experienced in leadership, labor relations, and change management. She is known for her integrity, innovation, transparency, and perseverance. She has a proven track record in driving team performance and managing a large volume of prime ships.