Monica Winger
About Monica Winger
Monica Winger is a Senior Learning Specialist at TELUS and a Facilitator at Durham College, with extensive experience in adult education and training delivery for contact centers.
Title
Monica Winger holds the title of Senior Learning Specialist and currently works at TELUS. She also serves as a Facilitator at Durham College.
Education and Expertise
Monica Winger has a strong educational background in adult education and applied science. She completed her Bachelor of Education (BEd) in Adult Education at Brock University from 2005 to 2007. Additionally, she holds a Bachelor of Applied Science (BASc) in Foods, Nutrition, and Wellness Studies from Ryerson University, where she studied from 1997 to 2001. Her expertise is further enhanced by her skills in curriculum development, instructional design, coaching, and adult education.
Current Positions
Monica Winger is currently employed at TELUS as a Senior Learning Specialist, where she applies her extensive expertise in training delivery, particularly for contact centers. Additionally, she works as a Facilitator at Durham College, contributing her skills in adult education and curriculum development.
Decade-Long Experience as a Facilitator
Monica Winger has been working as a Facilitator for more than a decade, starting her career in this role in January 2011. Her experience spans various aspects of training and educational development, with a focus on the telecommunications industry.
Specialization in Training Delivery for Contact Centers
Monica Winger specializes in delivering training tailored to contact centers. Her role involves developing effective training programs and ensuring the successful implementation of instructional strategies, making her a crucial asset in the telecommunications field.