Monica Zelinsky
About Monica Zelinsky
Monica Zelinsky is a Client Care Manager and Technical Support Specialist at TELUS in Calgary, Alberta, Canada, known for her exceptional customer service and leadership skills.
Title and Current Roles
Monica Zelinsky holds the position of Client Care Manager at TELUS in Calgary, Alberta, Canada. In addition to her role as Client Care Manager, she also serves as a Technical Support Specialist within the same company. This combination of roles allows her to engage with both customer service management and technical support operations.
Previous Employment at Payless ShoeSource
From 2008 to 2010, Monica Zelinsky worked as a Store Manager for Payless ShoeSource in Calgary, Alberta, Canada. During this time, she honed her leadership and organizational skills, managing store operations and ensuring a high level of customer satisfaction.
Achievements in Customer Service
Monica Zelinsky's passion for customer service is evident through her multiple awards in the field. Notably, she has won the prestigious Customers First award at TELUS for her exceptional customer service. This recognition highlights her dedication and ability to deliver outstanding customer experiences.
Leadership and Coaching Skills
Monica Zelinsky is recognized for her exceptional leadership and coaching abilities. She leads and coaches agents to maximize their potential, standing out for her ability to adapt to various situations. Her innovative approach has led to several initiatives aimed at reducing customer effort and increasing agent productivity.
Process Improvement and Engagement Initiatives
Monica Zelinsky is known for her innovative methods to improve processes and increase engagement. She has played a pivotal role in initiatives focused on career growth and work-life balance, showcasing her commitment to enhancing the workplace environment. Her efforts have contributed to higher productivity levels and better customer service outcomes.