Monique Kelly
About Monique Kelly
Monique Kelly is a Customer Delivery Specialist at TELUS in Toronto, Canada, with over 19 years of administrative and managerial experience and proficiency in English and French.
Current Title and Company
Monique Kelly is currently a Customer Delivery Specialist at TELUS in the Toronto, Canada Area. In this role, she leverages her extensive experience in customer relations to enhance delivery processes and improve customer satisfaction.
Professional Experience at Previous Companies
Monique Kelly has accumulated significant experience from her past roles. She worked at Pitney Bowes as an Account Manager Supply Sales from 2010 to 2012 and as an Inside Sales Representative for 4 months from 2009 to 2010. Additionally, she served as a Customer Contact Representative at Pitney Bowes from 2008 to 2010. Prior to these roles, she worked at Bell Canada as a Field Operation Manager from 1989 to 2008.
Educational Background
Monique Kelly studied telecommunication and management at the Schulich School of Business - York University, achieving a degree in Management over the span of seven years, from 2000 to 2007. She is also an Ops College Graduate from 2006.
Skills and Proficiency
Monique Kelly is proficient in English and French, facilitating effective communication with a diverse client base. She possesses strong skills in account reconciliation, contract management, time management, and customer relations. Additionally, she is experienced in using SAP, a vital enterprise resource planning software, and is adept at Microsoft Office Suite, including Access, Excel, PowerPoint, and Word.
Team Building and Communication
Monique Kelly has demonstrated a strong ability in team building, including recruitment, training, and development. She is known for her excellent oral and written communication skills in both English and French. Her approach to customer relations ensures that clients feel comfortable expressing complaints, and she actively researches solutions to enhance customer satisfaction.