Morgan Fields
About Morgan Fields
Morgan Fields is an Escalation Specialist at Telus in Vancouver, British Columbia, Canada, with over 5 years of experience in escalation management and a diverse background in retail, financial, and telecommunications sectors.
Current Role at TELUS
Morgan Fields is an Escalation Specialist at TELUS. Based in Vancouver, British Columbia, Canada, Morgan began this role in August 2018. With over five years of experience in escalation management at TELUS, Morgan focuses on managing customer escalations and retention strategies. This role leverages Morgan’s extensive experience in customer service and operational roles across multiple industries.
Previous Experience at HMV
Prior to joining TELUS, Morgan Fields worked at HMV in various capacities. Morgan served as an Assistant Manager from 2010 to 2013, gaining valuable management experience. Before that, Morgan was a Full Time Key Holder from 2009 to 2010 and a Part Time Key Holder from 2005 to 2007. These roles helped Morgan develop strong retail management and customer service skills over a cumulative period of five years.
Experience at CIBC
Morgan Fields worked at CIBC in Toronto, Ontario, Canada, from 2008 to 2009. In this role as a Shipper and Receiver and Deposit Processor, Morgan gained experience in the financial sector. This position involved operational responsibilities, complementing Morgan’s background in customer service and providing a diverse skill set useful in subsequent roles.
Educational Background
Morgan Fields studied at Mount Royal University. The educational background gained there has contributed to Morgan’s competencies in various professional roles. Although specific areas of study were not detailed, the education at Mount Royal University provided a foundation for Morgan’s career in customer service, operations, and escalation management.