Muhammad Ali Qadri
About Muhammad Ali Qadri
Muhammad Ali Qadri is the Team Lead Tech Support at TELUS, overseeing customer support, technical guidance, and problem resolution for proprietary applications.
Company
Muhammad Ali Qadri is currently employed at TELUS, where he serves as the Team Lead in Tech Support. TELUS is a leading telecommunications company that provides a range of products and services, including internet, television, and healthcare solutions.
Title
Muhammad Ali Qadri holds the position of Team Lead Tech Support at TELUS. In this role, he is responsible for overseeing technical support operations, ensuring that staff have the resources, training, and leadership necessary to meet customer needs effectively.
Tech Support Leadership and Training
At TELUS, Muhammad Ali Qadri has established goals and metrics to deliver exceptional customer support. He ensures that his team has the necessary resources, training, and guidance to perform their responsibilities effectively. Additionally, he provides technical guidance for customer support incidents and oversees problem determination and resolution for proprietary applications, including support for Nightingale clients.
Technical Expertise in Healthcare Systems
Muhammad Ali Qadri has significant experience with Health Level 7 (HL7) lab interfaces and HRM systems, offering support and guidance to team members on their functionality. He has been instrumental in setting up and implementing HRM systems for clients and has liaised with eHealth for post-implementation support issues. His expertise extends to analyzing problem sources, identifying trends, and recommending measures to prevent future occurrences.
Software and Hardware Support
In his role, Muhammad Ali Qadri provides 2nd level support for both client software and hardware issues, identifying potential failure areas. He assists in troubleshooting network and hardware issues on client computers running Windows and MAC operating systems. He is also experienced in installing and configuring SFTP software for data extraction and monitoring physician's electronic billings and labs to ensure error-free processing.
EMR Application and Remote Support Tools
Muhammad Ali Qadri has played a key role in helping users troubleshoot and record application bugs in EMR software. He utilizes remote desktop tools such as Adobe Connect, GoToMeeting, and Enunciate to resolve client issues effectively. Further, he has provided comprehensive EMR application training for new and existing employees, and identified software bugs and enhancement requests to improve functionality.