Nader Nicolas Hodaly
About Nader Nicolas Hodaly
Nader Nicolas Hodaly is the Director of Operations at TELUS, where he leads a global team and drives strategic initiatives to enhance customer service and financial accountability.
Current Role at TELUS
Nader Nicolas Hodaly currently serves as the Director of Operations at TELUS. In this role, he leads a global team of over 1100 front line team members and leaders within a contact center environment. Hodaly has been instrumental in executing strategic projects aimed at prioritizing customers while ensuring financial accountability. His responsibilities include supporting TELUS' first-party collections operations and reducing consumer churn and bad debt through various programs.
Previous Roles at TELUS
Before his current role, Nader Nicolas Hodaly held multiple positions at TELUS. He was General Manager from 2013 to 2016 in Northern Alberta, Field Support Manager from 2009 to 2013 in the Vancouver area, and Field Service Technician from 2005 to 2009 in Vancouver. Across these roles, Hodaly gained extensive experience in various operational functions, from technical support to managerial responsibilities.
Experience at Burnaby Hospital Foundation
From 2017 to 2019, Nader Nicolas Hodaly served as a Member of the Board of Directors for Burnaby Hospital Foundation in Burnaby, British Columbia, Canada. His two-year tenure involved implementing community-focused initiatives and contributing to the overall strategic direction of the foundation.
Educational Background
Nader Nicolas Hodaly studied Economics at Simon Fraser University, earning a Bachelor of Arts (B.A.) from 2001 to 2008. His educational background in economics has provided a strong foundation for his strategic and operational roles at TELUS.
Leadership and Strategic Initiatives
In addition to his operational responsibilities, Nader Nicolas Hodaly drives team engagement through effective communication strategies, recognition initiatives, and career development programs. He has developed and presented performance results, strategies, and vision to senior leaders and large forums. Hodaly also supports TELUS' Digital Adoption and Engagement strategy to promote customer and agent self-service. He successfully developed a national sustainability strategy affecting over 5000 team members across Canada.