Nagaraj S
About Nagaraj S
Nagaraj S is a Senior Google CCAI Architect currently working at TELUS in Halifax, Nova Scotia, Canada, with extensive experience in AI, data analytics, and project management.
Current Role
Nagaraj S serves as a Senior Google CCAI Architect at TELUS. He operates in Halifax, Nova Scotia, Canada. His current responsibilities involve overseeing and enhancing Google Contact Center AI operations to boost customer service efficiency.
Previous Positions
Nagaraj S's career includes roles at several prominent organizations. In 2022, he was self-employed as a Contact Center Solutions Consultant (Google CCAI) at McKesson Health IT in Markham, Ontario for a month. Additionally, from 2016 to 2022, he was a Manager of Software Development focusing on Emerging Tech (AI Chatbot - Digital Assistant) at Verizon in Chennai, Tamil Nadu, India. Prior to that, he held the role of Tech Manager - Data Analytics (Nielsen) at Tata Consultancy Services from 2012 to 2015 in Chennai Area, India. He also worked as a Technical Architect at McKesson Provider Technologies in Alpharetta, GA from 2010 to 2012.
Educational Background
Nagaraj S possesses a Master of Business Administration (M.B.A.) in Information Technology from Tamil Nadu Open University, which he earned between 2007 and 2009. Additionally, he holds a Bachelor of Technology (B.Tech) in Information Technology from Anna University, completed between 2002 and 2006.
Expertise in AI and Data Analytics
Nagaraj S has led the development of conversational AI solutions using Google Dialogflow CX, significantly enhancing customer interaction capabilities. His expertise includes acting as a Scrum Master for Agile projects, ensuring coordinated and timely project delivery across diverse locations. He has considerable experience in Robotic Process Automation (RPA) tools, which contribute to automating repetitive tasks. Furthermore, Nagaraj has a strong background in data analytics, effectively using statistical and survey data to support decision-making processes.