Naheed Merchant, Capm
About Naheed Merchant, Capm
Naheed Merchant is a Senior Business System Analyst at TELUS with extensive experience in business analysis and system development.
Company
Naheed Merchant currently holds the position of Senior Business System Analyst at TELUS. The company is a leading telecommunications corporation in Canada, providing a wide range of telecommunications products and services. Naheed has returned to this role after a previous tenure from 2013 to 2016, showcasing his trusted expertise and valuable contributions to the company's operations.
Title
Naheed Merchant serves as a Senior Business System Analyst. In this capacity, he plays a key role in ensuring that business requirements are accurately translated into technical solutions. Naheed’s responsibilities include creating process flows, documenting business use cases, preparing test plans, and ensuring that technical resources align with business needs.
Previous Work Experience
Naheed Merchant has an extensive background in the field, including roles in various companies. Before his current role at TELUS, he served as a Business Analyst at Restaurant Brands International from 2016 to 2019, where he worked on projects for well-known brands such as Burger King, Tim Hortons, and Popeyes. Prior to that, he was a Senior Consultant at CGI from 2007 to 2013, working in both the Communication Services and Greater Toronto Area units. Naheed also has experience as an Application Developer at ConceptWave, where he worked from 2002 to 2007.
Education and Expertise
Naheed Merchant's educational background includes a BCS in Computer Science from the National University of Computer and Emerging Sciences, completed from 1996 to 1999. He also studied Export Marketing at the Institute of Business Administration from 2000 to 2001. Naheed's expertise includes hands-on experience with SAP SD and RE modules, and he has a well-rounded understanding of point of sale systems for various brands.
Project Involvement
Naheed Merchant has been a key participant in several significant projects. At Restaurant Brands International, he was the main Business Analyst on the MDM (Master Data Management) Program, which aimed to create a unified system for maintaining master data for brands like Burger King, Tim Hortons, and Popeyes. He also contributed to a Digital Platform project, which involved gathering accurate menu data to enable efficient digital ordering channels. His work ensures streamlined process flows and robust data governance.