Namratha Kempaiah
About Namratha Kempaiah
Namratha Kempaiah is a Business System Analyst at TELUS in Toronto, with extensive experience in CRM implementation, data migration, and project management.
Company
Namratha Kempaiah is currently working at TELUS in Toronto, Ontario, Canada. She holds the position of Business System Analyst.
Title
Namratha Kempaiah holds the title of Business System Analyst at TELUS. Her role involves extensive responsibilities in CRM implementation, data migration, and quality assurance across telecom projects.
Previous Experience
Namratha Kempaiah has a robust professional background. She worked at Tata Consultancy Services as an Associate Consultant from 2016 to 2019 in Canada. Prior to that, she was a Team Lead at Accenture from 2008 to 2016 in Bangalore. Her roles in these positions spanned across various domains, including CRM implementation and team leadership in quality assurance.
Education and Certifications
Namratha Kempaiah studied Computer Science and Engineering at PES College of Engineering, earning her Bachelor of Engineering degree from 2004 to 2008. She is also a Certified Business Analysis Professional (CBAP) and a Professional Scrum Master (PSM), highlighting her qualifications in business analysis and agile methodologies.
Expertise in CRM Implementation
Namratha Kempaiah has significant expertise in Customer Relationship Management (CRM) implementation, specifically with Siebel and Salesforce systems. Her work has involved leading the functional design, creation of Business Requirement Documents (BRD), use cases, and user stories.
Project Management Skills
Namratha Kempaiah has been involved in the end-to-end delivery of 19 projects of varying scales and complexities. She has provided support in multiple roles, including Product Owner, Scrum Master, and Project Manager, ensuring successful project deliveries.
Experience in Data Conversion
Namratha Kempaiah has extensive experience in data conversion and migration projects. She has worked on defining interface agreements for over 20 applications, showcasing her expertise in complex integration projects.
Quality Assurance Leadership
In her previous roles, Namratha Kempaiah has managed and led quality assurance teams across various telecom projects. Her experience includes test planning for UAT, SIT, and PROD testing phases, ensuring the quality and reliability of project deliverables.