Nathalie Dionne
About Nathalie Dionne
Nathalie Dionne is the Directrice Générale, Expérience Client Et Gestion Des Canaux at TELUS, with over 15 years of experience in various roles within the company.
Current Role at TELUS
Nathalie Dionne serves as the Directrice générale, Expérience client et gestion des canaux at TELUS in Sainte-Marie. In this role, she focuses on enhancing customer experience and managing various communication channels. Her leadership in this position underscores her extensive expertise in the telecommunications sector and her commitment to fostering positive customer interactions.
Career Progression at TELUS
Nathalie Dionne has demonstrated remarkable career growth at TELUS, starting from an entry-level position and advancing to a senior executive role. Her journey began as a Représentante service à la clientèle - promotion des services in 2003. Over the years, she has held various positions such as Stagiaire marketing - Mise en marché/gestion de produits, Analyste de marché - Gestion des activités commerciales, and other senior analyst roles. This progression highlights her contributions to market strategies and operational efficiency.
Previous Positions at TELUS
Nathalie Dionne's extensive experience at TELUS includes multiple key roles. From 2015 to 2018, she was the Directice, gestion des activites commerciales in Québec. Prior to that, she served as Analyste de Marché Sénior, Mise en marché et distribution in 2014-2015 and Analyste de marché sénior - Planification financière from 2008 to 2013 in Rimouski. Her earlier roles included Analyste de marché - Gestion des activités commerciales and Stagiaire marketing - Mise en marché/gestion de produits. These positions have equipped her with a deep understanding of market analysis, financial planning, and commercial activity management.
Educational Background
Nathalie Dionne holds a Baccalauréat in Administration des affaires with a focus on marketing from Université du Québec à Rimouski, completed between 2000 and 2003. Her academic background in business administration and marketing has laid a solid foundation for her successful career at TELUS, providing her with the critical analytical and strategic skills necessary for her roles.
Experience and Expertise
With over 15 years of experience at TELUS, Nathalie Dionne has developed a comprehensive understanding of the company's operations and market strategies. She has extensive expertise in market analysis and financial planning, having held multiple senior analyst positions. Her role in management of commercial activities has been crucial to TELUS's market positioning and distribution strategies. Starting her career as a marketing intern, she has also gained a strong background in marketing and product management.