Nathalie Girard
About Nathalie Girard
Nathalie Girard is a Business Analyst, Data Analyst, and Production Support professional at TELUS Health with extensive experience in various roles across different industries.
Current Role at TELUS Health
Nathalie Girard currently serves as a Business Analyst, Data Analytics, and Production Support professional at TELUS Health. Her responsibilities include handling CRM Salesforce (both Classic and Lightning instances) since at least 2015, managing translations, production support tasks, data clean-up, and system administration. Additionally, she is involved in quality assurance and process improvement initiatives, ensuring optimal performance and efficiency within her department.
Previous Experience at TELUS Health
Before her current role, Nathalie Girard was a Sales Tech Rep II at TELUS Health from 2013 to 2015. In this position, she provided technical support to the sales team, leveraging her technical expertise to enhance sales processes and customer satisfaction. This role marked her first major contribution to TELUS Health, laying the groundwork for her current responsibilities in business analysis and data analytics.
Diverse Professional Background
Nathalie Girard's career spans various roles across different industries. She worked as a Research and Marketing Agent at Société du Centre des congrès de Québec, a Technical Support Agent at CyberCat, and an Agente téléphonique aux assurances collectives at Desjardins Sécurité financière. Nathalie also has experience in teaching, having worked at École secondaire Hormidas-Gamelin. Her diverse background includes roles in technical support, sales, marketing, and education, contributing to her well-rounded expertise.
Educational Background
Nathalie Girard has a rich educational background, having studied at multiple institutions. She earned a Dental Office Admin Certificate from the Institut de Services Dentaires (ISD) in 2012, a Certificate in Accounting from École des adultes Rochebelle, and a Baccalauréat in Secondary Education from Université du Québec à Chicoutimi. Additionally, she holds certificates in Economics and English as a Second Language from the same university and completed studies in General Human Sciences and Nursing at Cégep de Chicoutimi.
Early Career and Long-Term Roles
In the early stages of her career, Nathalie Girard worked in roles that laid the foundation for her future endeavors. She was an Agente Commerce électronique & Support à la clientèle at Canoe / Quebecor from 1998 to 2005 and a Préposée aux bénéficiers at Nouvel élan. Over these years, she gained valuable experience in e-commerce, customer support, and healthcare services, which have been instrumental in shaping her versatile career path.