Neal Cleaves
About Neal Cleaves
Neal Cleaves is a Senior Design Specialist at TELUS in the Edmonton, Canada Area, with a background in network administration and video lab support.
Title
Neal Cleaves holds the position of Senior Design Specialist at TELUS. In his role, he is primarily focused on designing and implementing instrumentation improvements for the Optik TV (Mediaroom) platform. His efforts are directed towards reducing the ‘Mean Time To Resolve’ issues and enhancing the reliability of the service.
Current Position at TELUS
Neal Cleaves currently works at TELUS in the Edmonton, Canada Area. As a Senior Design Specialist, he collaborates with other Mediaroom operators to develop and implement processes for analyzing and baselining instrumentation metrics. His expertise with System Center Operations Manager has been paramount in improving Optik TV's performance.
Past Experience at Pyramid Corporation
From 2006 to 2010, Neal Cleaves worked as a Network Administrator at Pyramid Corporation in Nisku, AB. During his four-year tenure, he gained valuable experience in managing network systems and ensuring their security and efficiency.
Previous Roles at Chubb Fire & Security and Intercon Security
Neal Cleaves served as Video Lab Support at Chubb Fire & Security from 2001 to 2006 in the Toronto, Canada Area. Prior to this role, he worked as a Junior Network Administrator at Intercon Security between 1999 and 2001. These positions equipped him with foundational skills in security systems and network administration.
Education and Expertise
Neal Cleaves is a graduate of the Radio College of Canada, where he studied Computer and Network Engineering Technician and earned a diploma in 1999. He also holds a High School Diploma from Annapolis West Education Center, completed in 1998. His educational background in computer and network engineering has been crucial in shaping his technical expertise.