Neil Dholakia
About Neil Dholakia
Neil Dholakia is a Business Analyst specializing in Business Customer Experience and Bid Management at Telus in Vancouver, British Columbia, Canada.
Company
Neil Dholakia is currently employed at Telus in Vancouver, British Columbia, Canada. Telus is a telecommunications company that provides a range of communications products and services. Neil has been associated with Telus since 2006, contributing in various roles over the years, from customer service to business analysis and bid management.
Title
Neil Dholakia holds the position of Business Analyst - Business Customer Experience - Bid Management at Telus. In this role, Neil is responsible for analyzing business processes, enhancing customer experience, and managing bid processes to ensure successful project implementations and customer satisfaction.
Background
Neil Dholakia's professional journey at Telus began in 2006 as a Customer Service Representative, a position he held for five years. From 2010 to 2012, he transitioned to a Business Analyst role for Csd Business Intelligence for Mass Market. He then worked on the National Resource Strategy - Field Centre of Excellence from 2012 to 2014. Currently, Neil is focused on Business Customer Experience and Bid Management, carrying over a decade of experience at Telus.
Education and Expertise
Neil Dholakia studied at Simon Fraser University, earning a Bachelor of Arts in Communication from 2001 to 2006. He also pursued business studies at the same institution from 2007 to 2008. Neil's diverse educational background equips him with skills in both communication and business, which are integral to his roles in customer experience and business analysis.
Early Career Experience
Before his tenure at Telus, Neil Dholakia gained early career experience at Airg Inc. as a Customer Service Representative for nine months in 2005. This role provided him with foundational skills in customer service, which he continued to develop and apply throughout his career at Telus.