Nelly Chan
About Nelly Chan
Nelly Chan is a Senior Business Analyst at TELUS Business Solutions, with over a decade of experience in customer relationship and solution management.
Title
Nelly Chan currently serves as a Sr Business Analyst in Customer Relationship & Solution Management at TELUS Business Solutions. This role involves overseeing customer relationships and managing solutions to ensure client satisfaction and business efficiency.
Company
Nelly Chan is associated with TELUS, a leading telecommunications company, where she has dedicated over a decade of her career. Her current office is located at 11th Floor-768 Seymour St, Vancouver, BC.
Education and Expertise
Nelly Chan graduated with a Bachelor of Science in Biochemistry and Molecular Biology from Simon Fraser University in 2012. Her educational background has laid a strong foundation for her analytical and problem-solving skills, which are critical in her current role.
Career at TELUS
Nelly Chan's career at TELUS spans several roles. She began as a Loyalty & Retention Representative from 2012 to 2014, followed by positions as Team Manager for FFH Loyalty & Retention, and FFH Helpdesk Loyalty & Retention up to 2016. She then transitioned into business solutions roles, including Business Sales Analyst from 2016 to 2020, and now serves as Sr Business Analyst in Customer Relationship & Solution Management.
Professional Background
Nelly Chan has gained extensive experience in customer relationship management and solution management. Her roles have involved managing teams focused on customer loyalty and retention, as well as transitioning to business solutions. She has worked in multiple locations within British Columbia, including Burnaby and Vancouver.