Nick Balenzano
About Nick Balenzano
Nick Balenzano is an Operations Manager at TELUS in Vancouver, British Columbia, Canada, with over 20 years of experience in various roles within the company.
Current Role at TELUS
Nick Balenzano currently serves as the Operations Manager at TELUS, based in Vancouver, British Columbia, Canada. In this role, he oversees day-to-day operations, ensuring efficient execution and management of tasks within the company. His responsibilities involve coordinating with various teams to optimize operational performance.
TELUS Career Overview
Nick Balenzano has been with TELUS for over 20 years, encompassing several roles across different departments. His career within the company started as an Installation & Repair Technician from 1997 to 2002, followed by various positions including Corporate Security - Technology Specialist (2002-2004), Home Team/IPTV Technician (2004-2005), and Business Enterprise Service Technician (2005-2010). He progressed into managerial positions, holding titles such as Quality Assurance Manager (2010-2011), Manager - Field Support (2011-2014), and Business Consultant (2015-2017).
Education and Certifications
Nick Balenzano has a strong educational foundation with multiple qualifications. He studied at the British Columbia Institute of Technology, earning a Certificate in Electronics Technology (1991-1993) and a Diploma in Telecommunications Technology (1993-1995). Additionally, he achieved a Cisco Certified Network Associate (CCNA) certification from BCIT School of Business (2002-2003) and later a Bachelor's degree in Technology Management from the same institution (2009-2013). In 2010, he completed the TELUS LeadershipNow Program.
Field Support and Quality Assurance Experience
During his tenure at TELUS, Nick Balenzano accumulated significant experience in field support and quality assurance. He served as a Manager - Field Support from 2011 to 2014 in Surrey, BC, where he managed and supported field operations. Additionally, as a Quality Assurance Manager from 2010 to 2011, he focused on maintaining high standards and improving service quality within the telecommunications industry.
Technical Expertise and Early Career
Nick Balenzano's early career at TELUS was marked by his role as a Corporate Security - Technology Specialist (2002-2004), where he focused on security technology solutions. He played a crucial part in implementing IPTV services as a Home Team/IPTV Technician (2004-2005). Prior to these positions, he gained extensive technical experience as an Installation & Repair Technician, working in this capacity from 1997 to 2002. His technical roles laid a solid foundation for his subsequent transition into managerial positions.