Nicole Recarro
About Nicole Recarro
Nicole Recarro is a Business Analyst II at TELUS, with extensive experience in reporting, analysis, and support roles within the company.
Company
Nicole Recarro is currently working at TELUS, a major Canadian telecommunications company. TELUS provides a wide range of communication products and services including internet, television, and mobile services. Nicole has been with TELUS for over a decade, serving in various capacities to support the company's growth and operational needs.
Title
Nicole holds the title of Business Analyst II at TELUS. In this role, she is responsible for managing the Contra/Credit reporting Tableau dashboard, coordinating with senior leadership, and conducting credit spend outlier reviews to maintain financial integrity. Her position involves collaboration with multiple departments and frequent high-level communication.
Work Experience at TELUS
Nicole's extensive work experience at TELUS spans multiple roles over more than a decade. She began as a Loyalty and Retention Representative from 2011 to 2014. She then moved on to become a Help Desk Subject Matter Expert for seven years. Following this, she took on the Task Assignment - Reporting & Analysis (FFH Support - Unified Help Desk) from 2018 to 2020. Nicole also held roles as Business Analyst (Reporting & Analysis) Developmental Opportunity from 2020 to 2021 and Business Analyst I - Profitable Growth Team from 2021 to 2022 before her current position as Business Analyst II.
Key Responsibilities
Nicole manages the Contra/Credit reporting Tableau dashboard, ensuring data quality through rigorous testing and validation. She provides bi-weekly updates on spend performance to the Finance, Marketing, and Operations leadership teams. Additionally, she conducts credit spend outlier reviews and investigations, facilitates meetings with stakeholders for report production, and collaborates with project managers to streamline processes. Furthermore, she runs and updates the Moves Portfolio Tableau report weekly and handles various ADHOC data requests.
Communication and Collaboration
Nicole is responsible for delivering bi-weekly high-level communication on spend performance to senior leadership teams in Finance, Marketing, and Operations. She facilitates stakeholder meetings to ensure that business requirements are accurately captured for report production. Additionally, Nicole collaborates closely with project managers to improve process efficiency and ensures timely delivery of performance updates and ADHOC data requests to Operations.