Nisha Hamza
About Nisha Hamza
Nisha Hamza is a Sr. Business Analyst at TELUS in Toronto, Canada, with over 15 years of experience in the KPO/BPO and supply chain industry.
Current Role as Sr. Business Analyst at TELUS
Nisha Hamza is currently serving as a Sr. Business Analyst at TELUS located in the Toronto, Canada area. With over 2.5 years of diverse experience as a Business Analyst lead, she brings a wealth of knowledge and expertise in analyzing business processes, developing effective control measures, and collaborating with teams to drive success. Her role involves leveraging her extensive background in the KPO/BPO and supply chain industry to contribute to TELUS's growth and efficiency.
Work Experience at Archway Marketing Services
Nisha Hamza held significant roles at Archway Marketing Services in Mississauga, Canada. From 2015 to 2018, she worked as a Continuous Improvement Manager where she applied lean six sigma methodologies to enhance operational efficiency and reduce costs. Prior to that, she was an Account Representative from 2014 to 2015 for 8 months, managing customer accounts and ensuring service standards were met. These roles allowed her to accumulate substantial experience in supply chain and distribution centers over five years.
Professional Background at GENPACT
At GENPACT, Nisha Hamza contributed to the operations sector for five years in Bengaluru, India. Her tenure included serving as Assistant Manager Operations from 2011 to 2014, where she led teams and improved operational workflows. Before this, she was a Lead Marketing Analyst Operations from 2009 to 2011, where she was responsible for analyzing market trends and operational processes. These experiences bolstered her skills in managing and enhancing business processes.
Early Career at HSBC
Nisha Hamza began her career at HSBC in Bangalore as a Process Executive from 2005 to 2009. Over this four-year period, she honed her skills in business process execution, team collaboration, and customer service. Her role involved streamlining processes to optimize efficiency and effectiveness, setting the foundation for her future career in business analysis and operations management.
Educational Background
Nisha Hamza achieved her Bachelor of Science (B.Sc.) in Computer Science from Mahajanas, where she studied from 2002 to 2005. Her strong educational foundation in computer science has been instrumental in her analytical and problem-solving abilities in her professional roles. Prior to her university education, she attended SMEMS School.