Nori Phillips
About Nori Phillips
Nori Phillips is the Director of Client Experience at TELUS in the United States, with a diverse background in customer success, executive coaching, and production management.
Company
Nori Phillips is currently serving as the Director of Client Experience at TELUS, operating out of the United States. With a strong focus on enhancing client satisfaction, Nori works closely with internal teams to drive process improvements that ensure high standards of customer experience.
Title
As the Director of Client Experience, Nori Phillips plays a pivotal role in developing and implementing strategies that focus on client retention and growth. Key responsibilities include driving retention and growth, and ensuring a superior customer experience.
Education and Expertise
Nori Phillips has a Bachelor of Arts (B.A.) in Theater Arts from California State University-Sacramento. Specialized training includes achieving Corporate Training Certification from the Association for Training Development in 2015, a CTACC from Coach Training Alliance, and an ACC from the International Coach Federation. Nori's educational background spans corporate training, personal coaching, and acting, providing a robust foundation for a diverse professional career.
Career Background
Nori Phillips has an extensive professional background. Before TELUS, Nori was the Director of Customer Success at LifeWorks from 2018 to 2022. Earlier positions include Executive Coach at Media Artist Coaching (2012-2018), Executive Producer at Six Top Productions (2009-2012) and Ladies Lunch Productions (2005-2008), and Customer Service Manager at Yamashiro, Hollywood (1998-2011). These roles highlight a trajectory filled with managerial and customer-focused responsibilities across various industries.
Professional Achievements
Throughout Nori Phillips' career, a consistent focus has been placed on client and customer experiences. At LifeWorks, Nori was instrumental in driving customer success and retention. Currently, at TELUS, Nori continues to utilize data and analytics to measure program effectiveness and offer actionable recommendations for service enhancements. Nori collaborates closely with clients to design strategies that promote high utilization of EAP services, playing a key role in advocating for customer needs within the organization.