Oksana Cherchyk (MBA Candidate)
About Oksana Cherchyk (MBA Candidate)
Oksana Cherchyk is a Sr Product Manager at TELUS with extensive experience in customer retention strategies and digital integration initiatives in the telecom industry.
Current Role at TELUS
Oksana Cherchyk is currently serving as the Senior Product Manager of Customer Base Management at TELUS. In this role, she oversees customer retention strategies and manages initiatives focused on enhancing the customer experience. She has been instrumental in implementing data-driven initiatives that streamline processes and improve operational efficiency.
Previous Experience at TELUS
Before her current position, Oksana worked as the Senior Product Manager for Roaming at TELUS from 2018 to 2021. She initially joined TELUS as a Product Manager from 2017 to 2018. During her tenure, she led multiple cross-functional teams to launch new digital integration initiatives and played a key role in developing forecasting models that significantly improved customer retention rates.
Roles at Rogers Communications
Oksana's extensive telecom industry experience includes various roles at Rogers Communications. From 2014 to 2017, she held the positions of Senior Manager of Commercial Strategy B2B and Senior Manager of Business Planning and Forecasting. She was also the Manager of Wireless Analytics from 2012 to 2014, and earlier, the Senior Analyst for Wireless Churn from 2011 to 2012 and the Dual Brand Churn Analyst from 2009 to 2011. Her work at Rogers involved reducing wireless churn rates through advanced data analysis and enhancing business planning processes.
Educational Background
Oksana holds an MBA from the Australian Institute of Business, earned between 2021 and 2023. She also has a Bachelor of Commerce in Business Management and a Certificate in Business Management I from Ryerson University, completed between 2007 and 2011. Additionally, she studied Sociology and Social Sciences at the National University Lviv Polytechnics in Ukraine, obtaining her degree from 2004 to 2006.
Project Management and Coordination
Oksana's skill set extends to project management, where she has a proven track record. At Indigo Books and Music Inc, she worked as a Project Coordinator from 2008 to 2009, managing several high-impact projects. Her ability to lead teams and coordinate large-scale initiatives has been a consistent theme throughout her career, contributing to her effectiveness in current and past roles.