Olajumoke O.
About Olajumoke O.
Olajumoke O. is a User Experience Specialist at TELUS with over 8 years of experience in healthcare, retail sales, and telecommunications industries.
Title and Current Role
Olajumoke O. is currently employed as a User Experience Specialist at TELUS. In this position, Olajumoke applies extensive user research techniques to bridge the gap between user needs and product design. She also takes charge of developing metrics on usage, growth, and adaptation to advise Product and UX teams on product requirement documents and roadmaps.
Previous Experience
Olajumoke O. has a wealth of experience across different industries. In 2018, she worked at The TJX Companies, Inc. as a Client Success Associate for four months in Canada. Her role focused on client and team management, business and product management, and data collection. From 2016 to 2018, she worked at Finrel Pharmacy as a Pharmacy Operations Manager, supervising pharmacy operations for two years. Earlier, she served as a Pharmacy Intern at University College Hospital, Ibadan, Nigeria from 2015 to 2016 for 11 months, gaining hands-on experience in pharmaceutical practices.
Education and Expertise
Olajumoke O. has a strong educational background, highlighting her expertise in multiple disciplines. She studied at Georgia Institute of Technology, where she achieved a degree in Human-Computer Interaction. Additionally, she holds a Bachelor of Pharmacy (BPharm) from Olabisi Onabanjo University (O.O.U). She has over 8 years of multidisciplinary experience in healthcare, retail sales, and telecommunications industries.
Skills and Specializations
Olajumoke O. is highly skilled in data analysis, product design, user research, client management, and team coordination. She specializes in ensuring the end-to-end customer journey for both B2B and B2C sectors to enhance customer satisfaction. She strategically executes plans with customers, leading to high net retention numbers and customer satisfaction scores. Her proactive approach includes building reliable and inclusive research participant panels to ensure unbiased feedback on customer experience.
End-to-End Research Support
In her role, Olajumoke supports end-to-end research studies, handling participant recruitment, engagement, and logistics coordination. Her efforts are aimed at providing in-depth insights that inform the UX and Product teams. This ensures that the products designed meet the precise needs and expectations of the users, thereby fostering enhanced customer experiences and satisfaction.