Olga Golyakova
About Olga Golyakova
Olga Golyakova is a Technical Support Associate at TELUS in Sofia, Bulgaria, with over five years of experience in the role. She has a diverse background in technical support, sales, business services, credit consulting, and hospitality.
Current Role at TELUS
Olga Golyakova currently works as a Technical Support Associate at TELUS in Sofia, Bulgaria. She has been with the company for over five years, providing technical support services since March 2018. Her role involves handling customer inquiries and resolving technical issues, contributing to customer satisfaction and operational efficiency.
Previous Experience at Sitel
Before joining TELUS, Olga Golyakova worked at Sitel as a Technical Support Associate. During her 8-month tenure from 2017 to 2018, also in Sofia, Bulgaria, she honed her skills in customer service and technical support. This role laid the foundation for her current position at TELUS, enabling her to bring valuable experience to the company.
Sales Experience at FFCC LTD
Olga Golyakova has a background in sales from her time at FFCC LTD, where she worked as a Sales Representative with Russian. From 2016 to 2017, over a period of 11 months in Sofia, Bulgaria, she engaged with clients, handled sales inquiries, and contributed to the company's sales targets. Her proficiency in Russian added a valuable dimension to her role.
Education in Russian Language and Literature
Olga Golyakova pursued her higher education at The University of Sofia, Bulgaria. She earned a Master's degree in Russian Language and Literature in 2015, following her Bachelor's degree in Russian philology, which she completed in 2014. Her academic background equips her with in-depth knowledge of Russian language and literature, which is beneficial in her professional roles.