Oliver Ou
About Oliver Ou
Oliver Ou is a Senior Business System Analyst at TELUS, specializing in Data Centre Solutions & Services with extensive experience in IT and database management.
Company
Oliver Ou is currently working at TELUS. TELUS is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television.
Title
Oliver Ou holds the title of Senior Business System Analyst specializing in Data Centre Solutions & Services at TELUS. In this role, he is responsible for managing day-to-day operations of analytics dashboard infrastructure, utilizing tools like Domo and MSSQL.
Education and Expertise
Oliver Ou studied at the University of Tsukuba where he earned an M.S. in Management Science from 1992 to 1994. He also holds a B.S in Industrial Engineering from Chung Yuan Christian University, achieved between 1984 and 1988. His expertise spans management of analytics dashboards, report development using Domo and Tableau, and ITIL processes including Service validation and testing, Knowledge Management, and SACM.
Professional Background
Oliver Ou has amassed a diverse professional background, primarily at TELUS, where he held multiple roles: Senior Business System Analyst - Enterprise Service Asset Configuration Management (2015-2017), Technology Consultant - Enterprise Service Asset Configuration Management (2009-2015), Technology Consultant - Operational Efficiency (2008-2009), DBA Lead (2005-2008), Senior DBA (2003-2005), DBA (1999-2003), and Application DBA (1999). Before TELUS, he worked at Acer Inc as Application Administration Team Lead (1998-1999) and ERP System Analyst/Developer (1997-1998). He also worked at COCO's as System Administrator/Developer from 1994 to 1997.
Achievements
Oliver Ou has a distinguished record, especially noted for his expertise in managing large complex IT projects and his strong background in system DBA, including supporting over 1300 Oracle and SQL Server databases. He has led and supported cross-department business strategy and development initiatives at TELUS, and is highly active in promoting data-driven business management through Domo.