Olivia Fraser
About Olivia Fraser
Olivia Fraser is an Operations Support Manager at TELUS, with over a decade of experience in the telecommunications industry and a strong background in sales operations and account management.
Company: TELUS
Olivia Fraser is currently working at TELUS, a major telecommunications company. Her roles at TELUS include Operations Support Manager, Help Desk Representative, and Loyalty & Retention specialist. As part of her responsibilities, she focuses on operations support and customer retention strategies. Olivia has been contributing to TELUS's objectives for an extended period, applying her expertise in sales operations and customer service to support the company's growth.
Title: Operations Support Manager
Olivia Fraser holds the position of Operations Support Manager at TELUS, starting in June 2021. In this role, she brings her extensive experience in telecommunications and account management to ensure efficient operational processes. Her work includes overseeing support functions and implementing strategies to improve the company’s service delivery. Her role is crucial in maintaining high operational standards and supporting the company's overall mission.
Education: SAIT Business Administration
Olivia Fraser graduated from the Southern Alberta Institute of Technology (SAIT) with a focus on Business Administration and Management. Her education provided a strong foundation in business principles, which she has applied throughout her career in various roles. This background has equipped her with the skills necessary to manage operations, support customers effectively, and retain clients in the competitive telecommunications industry.
Previous Experience: GFS Canada
Before joining TELUS, Olivia Fraser worked at GFS Canada as a Multi Unit Account Assistant from 2008 to 2010. In this role, she assisted in managing accounts across multiple units, gaining valuable experience in sales operations and account management. This position helped her develop a robust understanding of customer needs and sales strategy, which she later applied in her roles at TELUS.
Specialization: Customer Retention Strategies
Olivia Fraser specializes in customer retention strategies, leveraging her decade-long experience in the telecommunications industry. Her expertise includes developing and implementing effective methods to retain customers, focusing on enhancing customer satisfaction and loyalty. This specialization has been a significant aspect of her roles at TELUS, aiding the company in maintaining a strong customer base and reducing churn rates.